Where can I use my Gift Card?
Gift Cards may be used at Jay Jays stores in Australia and online at jayjays.com.au.
What delivery options are available and how much will delivery cost?
You can either choose to receive a physical Gift Card via post using standard or express delivery or an eGift Card via email. Standard delivery costs $3.99 and will arrive in 3-7 business days and Express delivery costs $6.99 and will arrive in 1-3 business days.
What is an eGift Card?
An eGift Card is a Gift Card that is delivered via email. eGift Cards are delivered within minutes to the nominated email and can be redeemed online or in store. To redeem in store simply print the eGift Card or scan directly from a mobile device. Note: eGift Cards will be activated 24 hours after purchase.
What if I did not receive my eGift Card?
eGift Card orders are ordinarily delivered within 5 minutes of an order. However, email carriers and other issues can delay your order. If you don’t receive your eGift Card within 4 hours of purchase, please email email@example.com.
Do Gift Cards expire?
Physical Gift Cards:
VIC, QLD, WA, ACT, TAS, NT Addresses:
Physical Gift cards are valid for 12 months from the issue date, or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.
Physical Gift cards that are issued in NSW or online to a delivery \ billing address in NSW from 31 March 2018 are valid for 3 years from the issue date, or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.
Physical Gift cards that are issued in SA or online to a delivery \ billing address in SA from 10 December 2018 are valid for 3 years from the issue date, or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.
eGift cards expire three years after the issue date or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.
What Gift Card values can I purchase online?
A Gift Card ordered online can be loaded with any value between $20 and $250.
Can I purchase Gift Cards and items in the same transaction?
No, you will need to make two separate transactions for Gift Cards and other items.
Can I add a message to the Gift Card I bought online?
Yes, you can create a custom message of up to 400 characters including spaces during checkout.
Can I order a Gift Card and eGift Card in the one transaction?
Yes, you can order multiple gift cards and eGift Cards in the one transaction.
Can I send Gift Cards to more than one address when ordering online?
Yes, you can specify up to 10 delivery addresses. You will need to specify the items for each delivery package during the ordering process. Note: you will be charged a delivery fee for each address.
How do I check the balance of my Gift Card?
You can check your balance at giftcards.jayjays.com.au/checkbalance or at any Jay Jays store in Australia.
How do I get a list of transactions made with my Gift Card?
You can check your balance and transaction history online at giftcards.jayjays.com.au/checkbalance.
What if my Gift Card is lost or stolen?
Treat your Gift Card like cash. Lost and stolen Gift Cards will not be replaced or refunded.
Can I exchange my Gift Card?
Unfortunately you are unable to exchange Gift Cards as they are treated like cash.
Can I return or refund a Gift Card?
Unfortunately you are unable to return or refund Gift Cards as they are treated like cash.
Can I cancel my Gift Card order if I order online?
Unfortunately, once an order is submitted online it is unable to be cancelled.
Can more value be added to a Gift Card?
No, once a Gift Card has been purchased the value on it is unable to be increased.
Can I order Gift Cards from outside Australia?
We do accept orders globally through our website, however Gift Cards will only be delivered to Australian businesses and residential street addresses in Australian currency.
Can I purchase items using a foreign currency Gift Card?
No. Gift Cards that are issued in Australian Dollars can only be used for online purchases at jayjays.com.au and at Australian Stores.
Can I purchase Gift Cards online on behalf of a company?
Yes, please visit our Corporate Gift Card website at giftcards.justgroup.com.au
What payment types are accepted online to purchase Gift Cards?
Payments can be made using Visa, Mastercard, Amex, Diners and PayPal.
Is there anything I can't use my Gift Card for?
Yes, you are unable to use your Gift Card to purchase gift cards.
Is it secure to enter my credit card details when ordering Gift Cards online?
Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address "https," the "s" indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you're about to enter a secure area.
I am having difficulty placing an order online
Please note that you will need to have third party cookies enabled in your internet browser to complete an order. This can be updated in the 'tools' tab of your internet browser, normally under the internet settings/privacy options. If you are still having difficulties placing an order please contact us on 1800 652 187.